Mystery caller on line one… What’s your Customer’s experience really like?
So you just spent months working with your advertising agency to develop new product brochures, a great website and a very creative advertising campaign. Of course you include the company phone number and website address on all of these marketing pieces. But have you ever called that number yourself? Be the mystery caller on the other end of the line to understand your customers’ experience. Better yet, have someone unfamiliar with your product or service call for information